Well, my kids got one email from a support person at Neopets, that asked for far more information that is warranted via an email, so I emailed this person ( Emily@support.neopets.com) with my request for reasons of “all” my children being banned en mass. Still no reply back from yesterday, so I have sent yet another email to Emily……….. I will be waiting and recording their lack of response here.
It is a simple matter, respond to the email you sent my account, not hard nor time consuming. Oh, and update your phone numbers with the BBB, or provide a way for parents to contact you!