So- some time during the after midnight hours, the WP databases (??) at Godaddy went rouge. I can not access any of my blogs on Godaddy that run Word Press. And the biggest story to hit * Robert Scoble being taken off Facebook for trying to download his own contacts * is roaring through the web like a plains fire. Damn.
They initially told me at 7 am est that it would be four or five hours, but they did not expect it to be any longer….. uh huh. This time when I spoke to the Customer Service man, he said he could not give me a time frame for it being fixed, just that they are working on it. What kind of ticks me off is, the first call I placed to CS Rep at 7 am resulted in my having to delete some WP plugin’s at the mans direction…… now, if your going to be working in a Customer service area of a company, any company; seems to me that it would behoove ya to know something about your product your providing support for.
So, I wait… and I am missing readers who are seeing GOD KNOWS WHAT when they try to access my blogs. I dont even see any kind of landing page when I try to get into the blogs, they just hang and then a php download downloads and asks to be opened on my side.
Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
edit @11:40 am -
Okay, did a small test because in my mind I am not entirely sure they know what is up with my blogs ( and supposedly other folks WP blogs) so I went and set up a new subdomain on which I put Word Press…. and it let me do it! Seems to me, if your having issues with a services you offer then don’t let folks upload the broken service until ya fix it!
Me too! I made them give me a month credit for the hassle, better than nothing.
Good luck.
PS ever notice that when you speak to sales you get the same guy as support?
Go figure.
By: peedee on January 3, 2008
at 4:41 pm
I’m having the same issue. Earlier this morning I could access everything but my plugins page which I realized only after attempting to install and activate the FeedBurner plugin this morning.
I assumed it was a problem with the FeedBurner plugin but, after 3 calls to tech support at GoDaddy, I received the following information from one of their tech support stuperstars:
Stuperstar:
“Are you having a problem with your WordPress blog?”
Me:
“Why yes, as a matter of fact, are you guys having problems there?”
Stuperstar:
“NO we are NOT having problems. WordPress is a 3rd party application and the problem is with their software.”
Me:
“Oh – did you upgrade the WordPress versions or PHP or something?”
Stuperstar:
(irritated) “No, as I said, WordPress is a 3rd party application – blah blah blah”
Me:
“Well then, are the WordPress blogs hosted on WordPress servers or something?”
Stuperstar:
(even more irritated) “No they are hosted on GoDaddy servers”
Me:
“So, I’m trying to understand where the disconnect is, the software is hosted on your servers, you didn’t upgrade anything – what’s the problem?”
and on and on until –
Stuperstar:
Yes, there is a component of WordPress software that connects to WordPress’ servers and that’s where the problem is”
Uhhhh – yeah ok there bud. Phhht.
Now I can’t get to anything including the main page of my blog (http://www.kntnetworks.com/wordpress/).
I think their problems are starting to grow.
By: Uncle Bubba on January 3, 2008
at 5:46 pm
UPDATE –
I got brief access to my blog and I don’t see that little “You’re out of date … update your version of WordPress” nag link – hmmmmmmmmmmm?
I’m guessing they updated for the security vulnerability here:
http://wordpress.org/development/2007/12/wordpress-232/
Eh?
By: Uncle Bubba on January 3, 2008
at 6:08 pm
Whew, finally got my blogs access at about 12:27, hope your also back online as well!
God knows how many hours were lost to readership on my blogs, but I am thankful to at least be back up and running.
Thanks for the comments, feel free to come back any time!
By: kystorms on January 3, 2008
at 6:53 pm
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at 4:24 am